You are eligible to receive a free flu jab if you:
Monday 21st September afternoon
Wednesday 23rd September Morning
Saturday 03rd October Morning
Watch the Video
For your information, all of our patients are allocated a named GP, but you can choose to see any GP at the surgery.
If you would like to know more go to Griffins Brook Named GP.
Patient care is being undermined by a growing crisis in general practice. GPs are struggling to cope with the rapid growth in the number of patients needing care. Yet the share of NHS resources spent on general practice is falling year on year. Put patients first: Back general practice is the RCGP's campaign to put an end to this crisis and safeguard patient care. It is calling for a UK wide increase in the share of funding that goes into general practice from 8.4% to 11% of the NHS budget by 2017. This investment will transform care for patients and benefit the NHS as a whole by alleviating pressure on our hospitals and providing cost effective care closer to home. If you'd like to pledge your support for the campaign and write to your local politician, visit
If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct and complete either the adult or child patient registration forms. You can download these forms and complete at home in advance of attending the practice.
Online Pre - Registration Form
Adult Patient Registration Form
Child Patient Registration Form
Telephones - All calls will be answered courteously and promptly. During 'out of hours' a message on the answering machine will state the surgery the telephone number to be contacted if there is an urgent medical problem.
Appointments – Our aim is to offer an appointment with a health care professional within 24 hours and with a doctor within 48hours. We will endeavour to see all patients within fifteen minutes of their allocated appointment time subject to emergencies, but patients will be kept informed of any delay.
Surgeries - The surgery opening times will be clearly displayed outside the practice, ask at reception for a copy to take home or view the website
Home Visits – Will be usually carried out between 12pm and 4pm for patients who have a clinical need.
Repeat prescriptions - will be available for collection within two working days of request. Prescriptions can be faxed to most local pharmacies.
Results of tests - You will be informed by the doctor or nurse when to contact the surgery for your results. Should the results pose an immediate risk to your health the surgery will make every effort to contact you that day.
Confidentiality -All medical records will be kept confidential and secure. All information given at reception or in a consultation will be treated as confidential within the practice. We will comply with the Data Protection Act and Access to Records Act.
Complaints – A quick, full and fair response to any suggestions or complaints. If you have a problem or complaint, please write or call to the Practice manager at the surgery in the first instance. He will endeavour to contact you within one week to meet and discuss it. Complaints are not recorded in your clinical notes.
You have a part to play in helping the doctor and practice staff to fulfil their commitment to give the best possible care by:
You work in partnership with your GP/practice nurse/health care professional to achieve the best possible use of the services provided by the surgery
You only use the NHS emergency services (A&E and Out ofHours) in the case of critical life threatening problems like head injuries, suspected heart attacks or suspected broken bones
If you require immediate medical attention and the Surgery is closed. Contact the Walk in Centre in Katie Road Selly Oak, Tel; 4152095, which is open from 8am to 8pm 7 days a week. Between 8pm and 8am contact Badger Medical on 0845113 0004.
Being punctual for your appointment time, if you are more than 5 minutes late, you may be asked to wait until the end of surgery. If 10 minutes late you will be asked to make another routine appointment.
Please book on-line to make an appointment where possible rather than telephoning or presenting and asking to be seen at that time, an appointment system is in use but we will always find time for those who need to be seen urgently.
Giving the practice as much notice as possible if youare unable to keep a booked appointment.
Being prepared to make further appointments if you have numerous or complicated problems.
If you require a repeat prescription, use the online prescription form or if this is not possible then in writing and allow at least two working days for it to be processed,. Please do not ask reception for repeat medication over the phone.
Requesting a home visit only if illness prevents you from attending the surgery. Please call before 10.30am if possible. Children can usually be safely brought to the surgery. In registering with us you are agreeing to the patient’s guidelines and failure to do so may result in your registration being revoked.
A temporary patient is someone who needs to register with the practice temporarily who cannot access their own GP Practice. You can register as a temporary resident with a GP in England if you are in the area for longer than 24 hours but less than three months. Generally if your own GP Practice is in the West Midlands we would expect you to attend there unless the issue is an emergency (see immediately necessary below).
Immediately Necessary Treatment Patients This is for patients in the area who cannot attend their normal GP Practice and need to receive emergency treatment from the local GP practice, those who cannot travel to their local GP. This registration is only for 14 days. After 14 days you will need to go back to your own GP, register as a temporary or permanent patient.
Immediately necessary patients will not normally need ID and treatment will be for something the GP can deal with on a one-off occasion; please note this is not for ongoing issues.
Registering as a Temporary patient Patients who are registering as a temporary patient should ideally have ID with them and the following information:
details of any medical conditions they have
details of medical conditions they’ve had in the past
the name of any medicines they’re currently taking
details of anything they’re allergic to
contact details for your permanent or previous GP – essential
It may be necessary to get a medical summary from the current GP Practice before you are seen by the GP, especially if requesting medication.
It is not possible to do certain tasks when you are registered as a ‘temporary’ patient, and certain services locally will only see patients who are residing in the area, therefore patients should always be advised to see their own registered GP where possible; temporary patients should always be aware that our ability to treat your issues may be limited to avoid disappointment further down the line.
Temporary registration guide for patients.
Issues with Temporary Patient Registration
Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Griffins Brook Practice Leaflet
Bunbury Road Practice Leaflet
GP records include information about your medication, allergies, vaccinations, previous illnesses and test results, hospital discharge summaries, appointment letters and referral letters.
You can access your GP records, and nominate someone you trust to access them, through GP online services.
Visit GP online services (opens in a new window).
The SCR is an electronic record of important patient information, created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in the patient's direct care. It is a short summary of your GP medical records. It tells other health and care staff who care for you about the medicines you take and your allergies. This means they can give you better care if you need health care away from your usual doctor's surgery.
If you do not want to have a Summary Care Record you must complete an opt out form and return it to the practice
Accessing someone else's records
Health and care records are confidential so you can only access someone else's records if you’re authorised to do so.
More information on accessing someone else’s records (opens in a new window).
BG Health is part of Your Care Connected; a new electronic system which will allow doctors, nurses and other registered healthcare professionals to view relevant information from a patient’s GP record, with the patient’s consent, to provide better, safer carewithin the WestMidlands.
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
NHS Digital has a legal responsibility to collect data about NHS and social care services.
The NHS can’t analyse all information on its own, so we safely and securely share some with researchers, analysts and organisations who are experts in making sense of complex information. We only share what’s needed for each piece of research, and wherever possible, information is removed so that you can’t be identified.
You can choose not to have information about you shared or used for any purpose beyond providing your own treatment or care.
From 25 May 2018 you can choose to stop your confidential patient information being used for purposes other than your own care and treatment. This choice is known as a national data opt-out. If you choose to opt out, NHS Digital will apply your opt-out from 25 May 2018. All other health and social care organisations are required to apply your opt-out by March 2020. Find out more about the national data opt-out.
If you have previously registered an opt-out with your GP practice to request that NHS Digital does not use your confidential patient information (other than for your individual care and treatment), this will have automatically been converted to a national data opt-out on 25 May 2018. Find out more about this conversion.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.Open the leaflets in one of the following languages
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