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How can I book an appointment? 

You can book an appointment by using Online Services - please do not email or fax an appointment request. If you are unable to book online then call us on 0121 476 2441 for Griffins Brook or 0121 4751050 for Bunbury Road   

Appointments can be booked 24 hours a day 7 days a week online or during surgery hours by telephone. To register for  online appointments please email or ask at reception.  

What should I do if I need to see a doctor urgently?

Please telephone us an explain you need to see a Doctor urgently – The receptionist will ask you for a brief description of the problem and will offer you a sameday appointment to see a Doctor. If you call after 11am, the Receptionist will pass on the nature of your problem to the Doctor, who will either request you come to the surgery or they will telephone you to discuss the problem. 

Many problems? book a double appointment
If you have a number of issues that you would like to discuss with your GP, book a double appointment to give you more time to talk them through. 
 Each appointment slot is for 10 minutes.

Some other suggestions for getting the most out of your consultation with the GP;

Is your issue urgent? Do you need to see a specific GP?

Is it important you are seen quickly or would you rather wait for an appointment with a particular GP? If you have a long-term illness would you benefit from seeing a GP who knows your history personally?

Take notes to help you

Before you see your GP, be clear in your own mind what you want to say. Make a note of your symptoms, worries and any questions that you would like to ask.

Take a list of your medicines – prescribed or otherwise

Bring a list of any medication you are taking, including over-the-counter and/or alternative medicines, or anything prescribed after a hospital visit.  This includes tablets, liquids or creams. Your GP needs to know about everything you are taking.

Discuss important things first and stick to the point

Make sure you tell the doctor about the important things first and try to get to the point. Do not feel you have to justify being there or leave your main concern to the end.

Not clear on treatment plan? Ask again

Make sure you fully understand the next steps before you leave the room.  If you don’t, then don’t be afraid of asking your GP to go through the plan again.

Ask who to contact if you have any more questions.  

You may think of questions that you would like to ask after your appointment. Find out who you can contact to ask questions, as well as any support groups that can provide reliable information.

If you need support, take a relative, carer or friend

If you feel your situation needs it, take a relative or friend for support. They can help you understand or explain.

Could the practice nurse deal with your problem?

In many cases, the practice nurse could deal with your concern, so consider this as an alternative to making an appointment with a GP.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website